Stop paying people to
answer the same ticket.
We wire a grounded, cited AI answer layer into the helpdesk you already run. It resolves the repetitive tickets before a human sees them, and hands off the rest. Live in two weeks — with a deflection rate you can actually check.
20 minutes, no pitch — you leave with a read on which ticket categories are worth deflecting.
Who this is for
You're a 20–80-person B2B SaaS
Big enough that support volume is a real cost line, small enough that hiring your way out of it hurts.
Your support team answers the same questions all day
Setup, billing, integrations, "how do I" — a long tail of tickets that already have documented answers.
You have docs, a help center, or ticket history
Even a messy one. That's the source material the answer layer is grounded in — no docs, no deflection.
You don't have an AI deflection layer yet
Or you have a keyword bot that customers route around. This replaces it with grounded, cited answers.
Different shape of problem? We also do broader operations automation and RAG applications.
What we build
Grounded answer engine
Retrieval over your help center, docs, and resolved tickets. Every answer cites its source; when the answer isn't in your material, it says so and hands off instead of guessing.
Deployed into your helpdesk
Zendesk, Intercom, Freshdesk, Help Scout, Gorgias — the customer stays in the channel they already use. No new widget to adopt.
Escalation & handoff rules
Confidence thresholds, topic blocklists, and account tiers that route straight to a human. You decide what the AI is never allowed to answer.
Deflection analytics
Per-category resolution rate, handoff reasons, and the questions it couldn't answer — so you know what to document next, not just a vanity number.
One integration. Two weeks.
A number you can defend.
- Your top 3–5 ticket categories, scoped on the teardown call
- One helpdesk integration (Zendesk, Intercom, Freshdesk, Help Scout, or Gorgias)
- Grounded answer layer with citations and a documented handoff policy
- Deflection analytics dashboard — resolution rate by category, plus the questions it missed
- Two weeks of tuning on live traffic after go-live
Multi-helpdesk rollout, full documentation rewrites, voice channels, and custom model fine-tuning. If the pilot's numbers hold up, those are the obvious next steps — priced separately once we both know it works.
How we work
Free teardown
20 minutes. We look at your ticket mix and tell you which categories are worth deflecting — and which aren't.
Pilot scope
We pick your top 3–5 ticket categories and one helpdesk integration. Fixed scope, fixed price.
Build & integrate
Two weeks: grounded answer layer, escalation rules, and analytics wired into your helpdesk.
Measure & expand
We watch the deflection rate on real traffic, tune retrieval, then decide together what to add next.
The team that ships the
retrieval systems behind this
Farenio
A marketplace and operations platform with deep third-party integrations — the same webhook, retry, and idempotency discipline that keeps a helpdesk integration reliable once real traffic hits it.
farenio.com8 completed contracts on Upwork, 5.0★ on every rated one — and 100+ projects delivered for 25+ clients. See the full portfolio.
Common questions
Book the teardown.
Twenty minutes on your ticket mix. You leave knowing whether deflection is worth it for you — whether or not we build it.